Payment Methods

We accept payments by major credit/debit cards and use Paypal for secure online payments. We also accept bank transfers for orders over the phone.

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Price Promise

If you find a competitor’s store or website has the same product at a lower price, we’ll beat it - even up to 7 days after purchase.

All you need to do is make a note of the product number, its price and the competitor you want us to match. We will verify and match the price there and then for you. To benefit by phone, call 0207 349 9057 or if you have already made a purchase from our shop please email [email protected] quoting your order number and we will call you back.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it, as we may ask you for information from it in any correspondence. If you do not receive this email please contact [email protected], so that we may check and confirm that your order has been correctly entered in our system.

Product Information and Descriptions

All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, screen sizes and resolutions, we are unable to guarantee that the colour you will see on your display or monitor will accurately reflect the true colour of the product. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

Copyright

All rights, including copyright, for this website, are owned by or licensed to The Longest Stay Ltd. Any use of the contents on this website, including copying or storing it or them in whole or part, other than for your own non-commercial use is prohibited without the permission of The Longest Stay Ltd. You may not change, distribute or re-post anything on this website for any purpose without written consent.

Availability

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Purchasing Products

The prices displayed on this Site are quoted in UK Pounds Sterling. Payments can only be made in this currency.

The prices as quoted on our website include VAT at the prevailing rate. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation of Order. The Products will not be dispatched until we have received your payment in full.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as possible.

When a product is ordered, we will send you a receipt with details of approximately when the product will be delivered. Approximate lead times are indicated on the product page in the delivery and returns section. Whenever a product is ordered, we will contact you to confirm the expected delivery time for your order. With exception, certain products may arrive in a shorter lead time.

Bespoke orders

Any bespoke orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and these goods and all applicable charges have been paid for in full.

Each order will take on the binding effect of a contract only upon written confirmation from the supplier. Contractually valid conditions are expressly binding for both parties to the contract only to the extent of that which has been confirmed in writing by the supplier. No payment shall be deemed to have been received until we have received payment in cleared funds. We reserve the right at all times and at our sole discretion to refuse to accept any orders.

Delivery

Where a Free UK Delivery service is indicated, this applies to certain post codes in the UK mainland only. Remote locations, Islands and Highlands may incur an additional delivery charge.

Each order will take on the binding effect of a contract only upon written confirmation from the supplier. Contractually valid conditions are expressly binding for both parties to the contract only to the extent of that which has been confirmed in writing by the supplier. No payment shall be deemed to have been received until we have received payment in cleared funds. We reserve the right at all times and at our sole discretion to refuse to accept any orders.

If an order is placed and any additional delivery charges apply, our sales office will contact you to discuss the cost. Feel free to contact us at any time on [email protected] or called 0207 349 9057 to discuss the shipping options available and the additional costs involved.

Most of our furniture and accessories arrive fully assembled however some items may require the very minimum of assembly. We provide assistance with assembly if required at an additional cost.

Due to limited availability of our products, International deliveries will be calculated after the order has been placed and the customer will receive an additional charge. Feel free to contact us at any time to discuss the shipping options available and the additional costs involved.

Delivery Access

It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery.

If our delivery staff considers that the access is unsafe then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery. If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces it is vital that you seek advice. We can offer an access check for specific items of furniture. This involves our delivery team making an appointment and inspecting your property to confirm if access is possible. There is a charge for this service. You must inform us of any vehicle access issues or parking restrictions at the delivery address. For further information or if you have any questions about our delivery service please contact our customer service team [email protected]

Cancellations

Our legal obligation to you, our customer, under the new European Directive incorporated into UK Law by The Consumer Protection (Distance Selling) Regulations 2000, is to grant you the unconditional right to cancel your order from the date of the contract and up to 7 days after placing the order. You may cancel an order by emailing [email protected] please remember to include your order number. However please note all sale items are final purchases.

Many of our products are made-to-order goods of high value. Notice is given with the relevant product specifications that orders for these goods are considered CUSTOM ORDERS and may only be cancelled strictly within 1 week of ordering, as work on the product will, by then, have started. The majority of our products are bespoke items and so in the event of having placed an order you wish to cancel it, we will, unfortunately, have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred.

Returns

When you return a product to us because you have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day, you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. For any other reason (for instance, because you have notified us in within 7 days that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you via e-mail that you were entitled to a refund for the defective Product.

Faulty item(s) - You have the right to report faulty items within 7 days after delivery. If you wish to return an item because you think it is faulty you must inform us in writing by sending an email to [email protected]. The email must contain your order number and the reason that you wish to return an item because you think it is faulty. We will then further the issue and deal with it as necessary. Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items and personalised items can only be returned or exchanged if faulty.

Please note we do not accept returns on international orders unless the items are faulty. Faulty items must be returned by the same method as they were delivered, and we will not accept return packages that have import duty or tax charges applied.

Incorrect item(s) - If you receive any incorrect items please notify us immediately by sending an email to [email protected]. The email must contain the order number and the fact that you wish to return an item because it has been delivered incorrectly. We will then further the issue and deal with it as necessary. We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.

Our Website

Neither we nor any of our data providers or affiliates gives any warranty or guarantee: (a) relating to the availability of the Website; (b) that the Website and/or our operation of it, the content or the server that makes the Website available, are error or virus free or free of other harmful components; or (c) that your use of the Website will be uninterrupted.

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our Website. Applicable laws require that some of the information or communications we send to you should be in writing.

When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Our Liability

We warrant to you that any Product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us being in breach of our obligations under these terms and conditions is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us being in breach of these terms and conditions. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability: For death or personal injury caused by our negligence; Under section 2(3) of the Consumer Protection Act 1987; For fraud or fraudulent misrepresentation; For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. We exclude any liability for any loss or damage which you may suffer as a direct result of a misrepresentation given by you, fraudulently or otherwise, in breach of your obligations. We are not responsible for any indirect loss or damage which you may suffer.

Events outside our control

The Contract shall be suspended for any period during which either party reasonably believes the parties are prevented or hindered from complying with their obligations under the Contract by any cause beyond their reasonable control including, but not restricted to, strikes, war, civil disorder and natural disasters. If such period of suspension exceeds 60 days then either party may, upon giving written notice to the other, require that the Contract to be terminated immediately and all money due to us must be paid immediately.

General

This Agreement sets forth the entire understanding and agreement between us. We may amend this agreement at any time by posting an amended agreement on our website.

Any amended agreement will govern new user registrations from the date that it is posted, and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting. Nothing in this agreement shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us.

Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect. You cannot assign this agreement, but we may assign it at our sole discretion.

Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches. Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

About Us

www.thelongeststay.com is a website operated by The Longest Stay Limited (the Company/we/our/us). We are registered in England and Wales under company number 06424567 and with our registered office at The Longest Stay Ltd. 21 Ellis Street, London, SW19AL. Our VAT number is 138959949.